At Artisanvygiftax, we strive to provide exceptional gift wrapping services that meet and exceed your expectations. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges of our services.
Please read this policy carefully before making a purchase. By using our services, you agree to the terms outlined in this Return Policy.
Gift Wrapping Services: Due to the custom and personalized nature of our gift wrapping services, returns are generally not applicable once the service has been completed. However, we are committed to ensuring your satisfaction.
Completed Orders: Once a gift wrapping service has been completed and delivered, it cannot be returned in the traditional sense. However, if you are not satisfied with the quality of our work, please contact us within 48 hours of receiving your order.
Cancellation Before Completion: If you need to cancel an order before the wrapping service has been completed, you may be eligible for a partial refund depending on the stage of completion and materials used.
Material Products: If you have purchased wrapping materials, papers, ribbons, or other physical products from us, standard return policies apply as outlined below.
To be eligible for a return, the following conditions must be met:
Custom wrapping services, personalized items, and items that have been used or damaged cannot be returned unless there is a defect in our workmanship.
Step 1 - Contact Us: To initiate a return, please contact us at info@artisanvygiftax.world within 14 days of receiving your order. Include your order number, reason for return, and any relevant photos if applicable.
Step 2 - Return Authorization: We will review your request and provide you with a Return Authorization (RA) number if your return is approved. Do not send items back without an RA number, as we cannot process unauthorized returns.
Step 3 - Shipping: If approved, you will receive instructions on how to return the item. You are responsible for return shipping costs unless the return is due to our error or a defective product.
Step 4 - Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
Step 5 - Refund Processing: If approved, your refund will be processed to the original payment method within 5-10 business days after we receive and inspect the returned item.
Full Refunds: Full refunds are available for unopened, unused items returned within 14 days in their original condition, or if the item is defective or incorrect due to our error.
Partial Refunds: Partial refunds may be issued for items that show signs of use, are missing components, or are returned after the 14-day window. The refund amount will be determined based on the condition of the item.
Service Cancellation: For service cancellations, refunds are calculated based on the work completed and materials used. Cancellation fees may apply as specified in your service agreement.
Non-Refundable Items: Custom orders, personalized items, gift cards, and items that have been specifically made to order are generally non-refundable unless defective.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.
We offer exchanges for items of equal or greater value. If you wish to exchange an item:
Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will process a refund instead.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you.
Please provide photos of the damage or defect when contacting us. We may request that you return the item for inspection, but we will cover all return shipping costs for defective items.
For service-related issues, we will work with you to resolve the problem, which may include re-doing the service at no additional charge or providing a partial or full refund.
If you have not received your refund within the expected timeframe, please check the following:
If you have completed these steps and still have not received your refund, please contact us at info@artisanvygiftax.world and we will investigate the issue.
Return shipping costs are the responsibility of the customer unless the return is due to our error, a defective product, or an incorrect item sent by us.
Original shipping costs are non-refundable unless the return is due to our error. If you received free shipping on your original order, the cost of return shipping will be deducted from your refund amount.
We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot be responsible for items lost in transit.
If you have questions about our Return Policy or need to initiate a return, please contact us:
Email: info@artisanvygiftax.world
We aim to respond to all return inquiries within 24-48 hours during business days.
Last updated: 2024